A Powerful Way to Make Things Better. Destined to join Ken Blanchard's other groundbreaking classics, "The One Minute Apology" offers business people--and just about anyone--a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story/parable will have significant results at work and at home.
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