No. Our system gives you the option to place an order with or without having an account, with the except of "downloadable products". To purchase these, you have to create an account first, and be logged into your account.
By creating an account, you will have your own secure area where you can maintain and update your personal information.
Look for the "Create Account" words inside the blue horizontal bar across the screen in the upper area of most of our bookstore pages. You can also create an account when you checkout.
Look for the Log in / Log out words in the top right area of the screen.
Having previously ordered something does not necessarily indicate that you created an account at the time (i.e., selected a User Name and Password); our system gives you the option to place an order with or without having an account (except for "downloadable products;" to purchase these, you have to create an account first, and be logged in).
If you are certain that you DID create an acount, and you at least remember your User Name and email address, our log-in screen provides you with a procedure to receive a new password; look for "Can't Access your Account?" on the Log-In screen.
If you are certain that you DID create an acount, but also forgot your User Name, email me (I can look up your User Name, but not your password).WHY CAN I NOT CONNECT, CREATE AN ACCOUNT OR PLACE AN ORDER?
Sometimes there occurs a temporary connection problem within the “internet pipes” connecting from your computer all the way to our server. One of the following steps often solves any problem:
Make sure you have clicked on the Add to Cart button, and not on the Go to Cart (or Add to Wishlist) when you want to place an item into the shopping cart. Also, make sure that your browser accepts "cookies," without them the shopping cart cannot "remember" what you placed into it (for most browsers a "medium" security setting in your Browser Preferences will do the trick).
These cookies do not contain any personal data and are stored only temporarily in your web browser. The cookies will be deleted as soon as you end the session by closing the web browser.
In most cases your order will ship out from our location or partner distributors within 24-48 hours. The transit time will depend on shipping method and destination. Please see "Shipping Info" under "Customer Service" at the bottom of the screen.
Unless the reason for loss appears to be the customer's fault (e.g., incorrect address, etc.), we will resend your materials.
USA: If shipments are "lost in the mail" (very seldom), we will resend item(s) in most cases after two weeks have passed.
Non-USA: Because Postal transit times and customs processing procedures are beyond our control (delays DO occur occasionally with international shipments), we will resend your order in most cases after 30 days have passed.
TRACKING: In most cases our automatic email shipping notification to you will include a Tracking Number that allows you to view the progress of your shipment. Please note that we do not accept responsibility for misplaced, lost or stolen shipments that the Postal or other Shipper recorded as having delivered to your address.
Customers who place a mixture of products (downloadable and tangible) into their shopping cart, will want to have the option to select their account address or to enter a different ship-to address for those products that DO need to be mailed.
Just SELECT the address that is already part of your ACCOUNT. Don’t worry, we won’t try to "mail" you a downloadable file (you will pick it up from your own ORDER HISTORY, in your MY ACCOUNT).
-- There will be a download link next to the product in the "Email confirmation" you will receive.
-- If for some reason, you miss that first opportunity to download the file, you can also find the link in your "Order History" under "My Account." Please note: you have 30 days to retrieve that file from your Order History.
-- Click on the actual order (in your "Order History") to open it.
-- Look for the product; next to it you will find a link with brief download instructions. You can click on the link and the PDF will open in your browser (remember: you then still have to save/download it to your computer), or you can right-click on the link to download it directly without first opening it (note: on a Mac computer "right click" means that you hold the CTRL (control) button down while clicking the mouse pad).
If you are trying to save a PDF on your iPad, you might want to search for instructions about this on the Apple website, or on this website: http://www.macinstruct.com/node/444. Similar instructions exist for saving PDF files on other hardware devices and in other Apps.
If you want to send copies of the file to other people (e.g., a prayer group, or a friend, or to members of your church, etc.), you will need to purchase the appropriate number (see the discount prices for different quantities on the product's description page). You need to download the file only once, but you will then have the right to email/share as many copies as you purchased.
For security purposes, an Address Verification Service (AVS) is in place. We ask for your Billing address, the one that is associated with the credit card you are using. When you submit your order, our system compares the Billing address that you provided with the address on file with your credit card issuer. If your card was declined due to an AVS mismatch, it means that you either typed it incorrectly, or your credit card issuer has a different address than you think on file for this card. You should call your credit card issuer and have them double check the address information that they make available for online credit card authorization purposes. Unfortunately, there is nothing we can do about that. (If you call us to accept your order over the phone, we will encounter the same issue.)