ABOUT US

   WorldChristian.com (connected to ywam.org) is a resource ministry that is operated and owned by long-time Youth With A Mission staff people.
   We are not only committed to financial viability in our distribution of quality books and audio-visual products, but also to excellence, efficiency and honesty in all our transactions.
   While we daily process online orders that are shipped all over the world, we are not your typical for-profit distributor with warehouses around the country and 24/7 customer support (see hours of operation below).
   We also serve as volunteer staff with YWAM, and see our bookstore operation as both, a ministry and a source of funding for ministry (proceeds benefit local and overseas staff, as well as YWAM's web-related needs).
   We like to encourage reading that:

• challenges our thinking,
• shows life to be more than black-and-white or one-dimensional,
• expands our grasp of the world in which we live, and
• equips us to become better servants at home and abroad.

   We have a passion to provide strategic, thoughtful, educational and inspirational resources (at discount prices) that nourish a WorldChristian perspective. We have been operating since the early '90s.
   At times you might find objectionable titles in our bookstore. When that is the case, we ask for your forbearance, and to please remember the following:

• The titles featured and their content do not represent officially-endorsed views by Youth With A Mission as a whole.
• This bookstore is primarily for a Christian audience, and as such, will certainly have material deemed objectionable to those who do not share Christian presuppositions; nevertheless, we hope that you will not encounter titles that purposefully denigrate any person, Christian or otherwise.
• We operate with this assumption: not everything published by a "Christian" publisher is necessarily worth reading; neither is everything published by a "non-Christian" publisher not worth reading. Thus, you will also find that we feature selected general-market titles.
• There are titles that, while questionable to some, may be so popular among the general population, that Christians (who want to stay in touch with the world...) will want to consider reading them as well.
• While Christians agree on certain essentials, there exist diverse and sometimes strongly-held theological convictions that make it impossible to please everyone--and that is not really our intention to start with.

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CUSTOMS FEES

• When shipping to foreign countries, we are required to state the contents and their cost to you on accompanying customs forms.
• Please be aware that your country may charge import duties/taxes or customs processing charges; these are your responsibilities. They vary from country to country, and we have no control over these, and cannot predict them.

DISCOUNTS

• We usually pass on a 15% discount for books retailing under $15; 20% for those over $15 but under $25; and 25% for higher priced books.
• These discounts also apply to special orders for other titles that are not listed on our site (we have access to over a million titles).
• All YWAM and Emerald Publishing titles are a minimum of 20% off, many start with a 30% discount.
• We offer additional bulk discounts; they start at ten copies per title, and are applied automatically when you change the quantity and click on the recalculate button in our secure shopping cart.
• ATTENTION Resellers and YWAM Ministries, click here.

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GENERAL ITEMS

• LOST IN THE MAIL, USA: If shipments are "lost in the mail" (very seldom), we will resend item(s) in most cases after two weeks have passed.

• INSURANCE ON FOREIGN ORDERS: A $1.95 insurance charge is added to each non-USA order destination.

• LOST IN THE MAIL, Foreign: Because Postal transit times are beyond our control and delays DO occur with international shipments, we will accept loss and resend your order only after six weeks have passed .

• PAYMENT PROBLEM Charges: $25 if your check is returned by the bank for insufficient funds; $25 if you dispute a legitimate credit card charge (remember, charges will appear under the name "WorldChristian News" on your credit card statement).

• ADDRESS PROBLEM Charges: If you provide incorrect address information, and it leads to additional costs for us (e.g., repacking, new shipping charges, UPS address-service charge, etc.), we will pass these costs on to you.

• CURRENCY: All price quotations are in U.S. dollar currency.

• Sals Tax: Sales Tax is only applicable to Colorado customers. If you are tax-exempt in Colorado, please do not place your order online; instead place it by mail (or telephone) and include or fax your Colorado tax-exempting certificate.
  

• PUBLISHERS: While most books we distribute are from Christian publishers, we also handle products from other publishers, in the conviction that they too publish many books that are useful, thoughtful, educational, inspiring, etc.--or important for WorldChristians (so, look to us for all your book needs, including those from general-market publishers! How to place custom orders (for titles not currently in our database).

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HOW LONG DOES IT TAKE

The estimated time it takes for your order to arrive depends on four factors: 1) Destination address (transit time to it) 2) Internal processing time (currently one to two business days) 3) Availability of stock (see below) and 4) Shipping method selected (see below).

Each title in our online store has information that shows the number of days it will likely take before the item gets shipped out from one of our supply locations ("Title will ship within 1-4 business days" or "Title will ship within 1-6 business days")

• For items we have in stock (most listed titles we do), we typically ship them out within one or two business days.
• For items out-of-stock, we will most often receive new stock from our suppliers within two to six business days. If you chose the (default) option "hold for out-of-stock items" (i.e., until everything can ship together), it will take that much longer.
• We will make every effort to update you by email if at least part of your order has not been shipped out after six business days.

• Shipping Methods within the USA:
  -- Standard. We use Postal Media Mail; in transit one to ten business days; longer to non-continental U.S. locations. We will also use Standard Method when the shipping charged on your order was not sufficient to cover the cost of shipping any backordered items, or if your order was a prepaid order that also claimed Free Shipping).
  -- Expedited. We will ship your order, at our discretion, by either Postal First Class or Priority mail (in transit one to three business days), or by UPS Ground, depending on weight and if we have a U.S. continental street address (in transit: one to six business days).
  -- Express (we will ship your order primarily by UPS Second Day (in transit: two days; no weekend deliveries)

• Shipping Methods outside the USA:
  -- Standard. We will ship your order primarily by Postal Airmail ("they" say that the transit time should take about six to ten business days).
  -- Express. We will ship your order primarily by Postal Express Mail ("they" say that the transit time should take about six business days); sometimes we will use a courier service such as DHL Worldwide Express (transit time usually less than six days).
  
  **EXPRESS shipments require a street address and telephone number. (Please realize that choosing the EXPRESS Mail option does not necessarily mean that your shipment will go out the same day. It means that, according to industry practice, once it is ready to ship, it will be shipped by the requested mailing method.)

• Tracking your shipments:
  Shipments handled by UPS always generate tracking numbers. Most domestic Postal shipments now have tracking numbers assigned as well. If you provide a valid email address with your online order, you will receive an automatic shipment notification and available tracking number. Click here for information on what happens when shipments get lost.

  For additional information, such as HOW to place orders, payment options and shipping & handling costs, click here.

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HOW TO CONTACT US

In regards to book orders and/or general feedback:

• By Email
• By phone: 1 (719) 442-6409 (between 9-4 USA U.S. Mountain Time, Mon to Thursday)
• By Fax: 1.719.227.0478
• By mail: WorldChristian.com, PO Box 9208, Colorado Springs, CO 80932, USA

In regards to technical difficulties with our shopping-cart and check-out procedure:

• Frequenly Asked Questions
• By Email

• WorldChristian.com may occasionally send you notification of a significant new published product or a new worldwide prayer movement initiative by mail or email (over the last five years this has occurred one or two times annually). If you wish to be excluded from even such occasional communication, please contact us in writing at the address above.
• We will not sell (nor trade) your contact information to advertisers.
• We will keep your information as safe as possible:
  -- a firewall is in place to protect the data from unauthorized external access,
  -- our office databases are password protected from both unauthorized internal and external access,
  -- when making an online purchase, you are transferred to a secured internet server.

Return/Refund Policy

• Attn. booksellers and YWAM ministries: we offer special discounts, but unless otherwise agreed-upon beforehand, your overstock returns will only be accepted for items published by Emerald and YWAM Publishing within three months of the invoice date (a 90% refund will be issued on such items in resalable condition).

ALL Other Customers: If you received a wrong or defective item we will of course be happy to rectify the situation as soon as possible; this might include:

• sending you the correct or replacement item at our cost
• accepting your cancellation of that order (if you so request), and reimbursing you or crediting your account upon return (if we so request) of the wrong or damaged item

If you cancel an order and we have not yet mailed your item(s), we will gracefully accept and refund any payment. If it has already been mailed, try refusing and returning the shipment; upon receipt of the refused shipment, we will issue a refund excluding shipping & handling costs.

If you are not satisfied with a product, we will accept your return if it is post-marked no later than 15 days after you had received your order. If we receive your return in resalable condition we will issue a 95% refund (on the actual item(s), not including shipping & handling). Items that do not qualify for return include

• time-sensitive materials (published for a particular time period/event),
• special-sale items that are discounted 40 or more percent,
• shrink-wrapped audio-visual or software material that has been opened
• out-of-print or no-longer featured items

Please package the item(s) securely (tightly and protected, so they cannot slide around within the package, it damages them!), and return to: WorldChristian.com, 906 E Boulder, Colorado Springs, CO 80903. If you send your return by postal mail, you may--for your own loss protection--want to insure the item or request delivery confirmation service.

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SHIPPING WHAT IS AVAILABLE

• If you ordered more than one item, you will have the choice on our store's check-out page to indicate whether you want us to "hold your order" and wait for any items that may not be in stock at the time your order is packaged (this is the default option); or to "ship in-stock items first" (because the second option will result in more than one shipment, we may at times charge you for additional shipping cost, or choose the least-expensive shipping method.

2010-01-16 (last updated)

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